Questions to Ask a Rehab Center

Ten minutes of good questions can tell you more about a treatment program than an hour on its website. Use this checklist when you call — and pay attention to how openly each question is answered.

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Basic Information - Step 1 of 4

First Name *

Last Name *

Phone Number *

Email Address *

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Who needs help *MyselfMy spouse or partnerMy childMy parentAnother loved oneA client or patientNot sure

Main concern *Alcohol useOpioid useHeroin useFentanyl usePrescription pain medication useMethamphetamine useCocaine useBenzodiazepine useMarijuana useMultiple substancesMental health and substance useNot sure

are Main needs

Type of help needed *Medical detoxInpatient or residential treatmentOutpatient treatmentPHP or day treatmentIOP treatmentMedication-assisted treatmentDual diagnosis treatmentSober livingNot sure

When are you looking for help *TodayWithin 24 to 48 hoursThis weekWithin 2 to 4 weeksJust researching options

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State *AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

City

Insurance status *Yes private insuranceMedicaidMedicareSelf-payNo insuranceNot sure

Insurance providerAetnaBlue Cross Blue ShieldCignaUnitedHealthcareHumanaKaiser PermanenteMedicaidMedicareOtherNot sure

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Best time to callAs soon as possibleMorningAfternoonEveningAnytime

Additional notes

Consent *

• By submitting this form, I agree to be contacted by phone, text, or email about treatment options. I understand this is not a medical emergency service. If this is an emergency, call 911.

Find Treatment Options

Confidential. No obligation. This is not a medical emergency service — if this is an emergency, call 911.

Licensing and Clinical Quality

• Is the facility licensed in its state, and is it accredited (for example by The Joint Commission or CARF)?
• What are the credentials of the clinical team — physicians, nurses, licensed therapists?
• What evidence-based therapies do you use, and how much individual therapy is included per week?
• Can you treat co-occurring mental health conditions (dual diagnosis)?
• Do you offer or coordinate medication-assisted treatment?

Program Structure

• What does a typical day look like at each level of care?
• What is the staff-to-client ratio, and is medical staff on-site around the clock?
• How are families involved in treatment?
• How do you decide when someone steps down to a lower level of care?

Cost and Insurance

• Are you in-network with my plan? What will my estimated out-of-pocket cost be?
• What exactly does the quoted price include — and what is billed separately?
• Who handles prior authorization and utilization reviews with my insurer?

Aftercare

• What does discharge planning look like, and when does it start?
• Do you help arrange sober living or aftercare?
• What alumni or ongoing support do you provide?

Red Flags

Be cautious of programs that guarantee outcomes, dodge licensing questions, pressure you to commit immediately, or refuse to give clear cost answers. Reputable programs welcome scrutiny. When in doubt, verify insurance first and compare more than one option — or call (888) 555-0123 and we will help you think it through.